What Information We Hold and Why
When you open an account, we collect your name, contact details and the wallet reference tied to your bKash, Nagad or Rocket transaction. We use this to verify your identity, process your deposits and withdrawals, and keep your account secure. We also collect device and session
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data — your browser type, IP address, and the pages you visit — to detect unusual activity and improve how the lobby loads on your phone. If you contact support, we keep a record of that conversation so we can follow up properly. We do not
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store your full bKash PIN or Rocket account password at any point; those stay between you and your wallet provider. Data tied to payment transactions is retained for as long as required by applicable financial record-keeping obligations. If you close your account, we remove personally identifiable
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information within a reasonable period, except where retention is required by law. How long we keep specific data types depends on the nature of the data and the legal obligation attached to it. Use of this platform and the rights described here apply only where local
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law and eligible regions permit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.