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Your 11kfb Banking, From Deposit to Cash-Out

Deposits and cash-outs on 11kfb run through the wallets you already carry, bKash, Nagad or Rocket, with the receiving number and reference printed on the same screen you confirm from.

bKashNagadRocketBank TransferAccount verification
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11kfb Your 11kfb Banking, From Deposit to Cash-Out
PAYMENT RAILS

bKash, Nagad, Rocket and Bank Transfer

Five routes, all local. bKash and Nagad carry most of what we see; Rocket suits account holders who have kept that wallet for years; Upay fits when that is where your money already sits; and a bank transfer covers anyone who prefers their savings account. The receiving number is live at the moment you confirm, so do not reuse a screenshot or a number a friend sent you earlier. Copy what the cashier shows you and send from a wallet in your own name.

bKash The route most of our account holders reach for first. Open bKash, send to the number the cashier shows, enter your PIN and keep the transaction ID.
Nagad Strong daily use across Bangladesh. Choose Nagad on the cashier, copy the number displayed, complete the send inside the Nagad app, then return to submit the reference.
Rocket Useful when your Rocket account is the wallet you have held longest. Same three fields, number, amount and reference, and your balance updates once we match it.
Upay Pick Upay when that is where your money already sits. The cashier prints the number and reference, and the credit lands on the 11kfb account you are signed into.
Bank Transfer For account holders who keep funds in a bank. We show the account details and reference on screen, and you put that reference in the transfer note so it is easy to trace.
11kfb Adding Funds to Your 11kfb Account

Adding Funds to Your 11kfb Account

Adding funds starts on the cashier page inside your 11kfb account. Pick bKash, Nagad, Rocket, Upay or a bank transfer, and we place the receiving number and reference on the same screen where you confirm the amount, with no bouncing between tabs. Send it from your own wallet app, type the PIN there, then return and submit the reference. Your balance and

the transaction line appear on the account page, so the next deposit is a repeat of a path you already know. Use a wallet registered in your own name and we credit the account you are signed into.

  • Open your cashier — Sign in and open the cashier from your account page. The amount box and the method chips sit together on one screen, so nothing is hidden behind a second menu.
  • Pick your method — Choose bKash, Nagad, Rocket, Upay or bank transfer. We print the receiving number and reference on screen, and you copy those into your wallet app.
  • Send the amount — Complete the transfer inside your own wallet app with your PIN, then come back to the cashier and submit the reference so the payment can be matched to you.
  • See the credit — The credited amount and the transaction line show on your account page, and that same reference stays in your history for the next round.
11kfb Confirming Your Account Details

Confirming Your Account Details

Verification is the part that protects your balance. We ask for one photo ID, either a national ID card, a passport or a driving licence, plus a selfie so the face can be matched to the document. The name on that ID has to line up with the name on your wallet, because bKash, Nagad and Rocket will not release money to

an account held in someone else's name. Once it is checked, the same confirmation covers your deposits and cash-outs, and a changed payout number triggers one more check. Send clear photos, no glare.

  • Send your ID photo — Photograph the front and back of your national ID card, passport or driving licence in daylight, with all four corners inside the frame and no finger over the number.
  • Add a selfie — Take one clear photo of your face, no filter and no cap, so the check can match you against the document you have just uploaded.
  • Match the wallet name — The name on your ID needs to read the same as the bKash, Nagad or Rocket account you pay from. Tell our support desk before you send if the two differ.
  • Wait for the all-clear — Once the name and the photo line up, your account carries the confirmation, and later cash-outs skip the same paperwork.
11kfb Cash Out to bKash, Nagad or Rocket

Cash Out to bKash, Nagad or Rocket

Cash-outs go back to the wallet that funded you. Open the withdrawal tab, choose bKash, Nagad, Rocket or a bank account, enter the amount and submit. We check it against the balance and against the name we hold on your account before anything moves. If your details are already confirmed, the request clears that check without extra paperwork; if not, we ask

for the matching document once and keep it on file. Every request sits in your history with its status, so you can see where it stands from your phone.

  • Open the cash-out screen — From your account page, the withdrawal tab lists each payout route linked to your profile, together with the account name we hold on file.
  • Choose where it goes — Pick bKash, Nagad, Rocket or your bank account. The money should land in a wallet registered to you, not in a relative's number or a friend's account.
  • Enter the amount — Type what you want to take out. We check it against your available balance and show the figure back to you before the request is confirmed.
  • Track the request — The request appears in your transaction history with its status. If one more document is needed, the request page names the document we are waiting on.

Questions We Get About Payments

Most payment questions come down to the same handful of things: which wallet you used, whether the name matches your account, and whether the transfer reference reached us. Below we go through those, plus what to do when a deposit hangs and what our Bangladesh support desk needs from you to trace it. If your case is not covered, open the chat from your account page and send the transaction reference. That number is what lets us find the line in our records.

Open the cashier, choose bKash, send the amount to the number displayed from your own bKash app, then submit the transaction ID. Your balance updates once we match that reference.

bKash, Nagad, Rocket and Upay, or a bank account in your own name. The payout should go to a wallet registered to you rather than to a relative or a friend.

Check the transaction ID in your wallet app first, then send it to our support chat from your account page. A reference that matches lets us find the payment and credit it.

One photo ID, either a national ID card, passport or driving licence, plus a selfie. The name has to match the wallet you pay from so your transfers reach you.

The cashier shows the current minimum before you confirm, and it can differ between bKash, Nagad and Rocket. Check the figure on screen for the method you picked.

Yes. The cashier, the verification upload and your transaction history all run in the mobile browser, so you can start on your phone and finish on a laptop without losing the request.
Reference

11Kfb Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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